Northern Illinois University

Information Technology Services

Service Charges

Service Call Rate
A minimum 1 hour charge when services are not covered by a Service Level Agreement.
This charge may also apply for assistance with a customer problem.
$40.00/Hour
Work Order Processing (Administrative/Departmental) Rate
Normal Service:
Order(s) submitted at least 10 business days prior to requested date
$40.00/Hour
Emergency Service (Pending NIUTEL approval):
Order(s) submitted less than 10 business days prior to requested date.
$80.00/Hour

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