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Date Last Reviewed:
12/16/2008

Forwarding GroupWise E-Mail to another Account

To forward your mail, you must create a Forwarding Rule. A Forwarding Rule forwards your mail to one or more users under conditions you specify.

University Correspondence

It is the practice of The President’s Office, Human Resources, and other university administrative offices to send correspondence to an employee’s GroupWise e-mail account. When you receive and check your mail via GroupWise, delivery receipt can be confirmed; sometimes, in accordance with legal requirements.  However, there are departments and individuals that use a preferred e-mail system external to GroupWise. In this situation, it is possible for mail addressed to your GroupWise account to be forwarded to a preferred e-mail address.

Departmental Concerns

Decisions relating to forwarding GroupWise mail should be done in conjunction with  Departmental policies. Some departments require the use of GroupWise features such as appointment tracking (Busy Searching), sharing address books and calendars, monitoring GroupWise resources, etc. Consider departmental requirements when making a decision about the use of a forwarding rule.

Creating a Forwarding Rule

Note: These are instructions for a blanket forward of all items received in your GroupWise account to your preferred address. The mail will then be deleted from the GroupWise account to keep it under quota and functioning properly. If you have particular concerns (such as calendaring or retaining messages), then modify these steps as appropriate. See the GroupWise Help (Contents -> How Do I -> Manage My Work -> Rules -> About Rules) for more information, if necessary.

To create a rule:

1. Open the GroupWise client.
2. Click on “Tools” from the menu bar.
3. Select “Rules” from the drop-down list.
   * The “Rules” window should now be open.
4. Click “New…”
   • The “New Rule” window should now be open.
5. In the “Rule name:” box, type “Forwarding Rule” (without the quotes).
6. In the “When event is” section, set the button list to “New Item” and check the “Received” box.
7. In the “Item types:” section, check the boxes for “Mail”, “Appointment”, “Task”, and “Reminder note”.
8. In the “Then actions are” section, select “Add Action”.
9. Select “Forward” in the drop down list.
10. In the “Forward” window, enter your preferred e-mail address in the “To:” box.
    • Be sure to type your preferred e-mail address correctly.
    • Important! Do not use your NIU e-mail alias address ([something]@niu.edu) in this box! It will create a mail loop even if you have configured the alias to route somewhere else in the directory!
11. Click “OK” to return to the “New Rule” window.
12. In the “Then actions are” section, select “Add Action” again.
13. Select “Empty Item” in the drop down list.
    • At this point, the “New Rule” window should look like the one below (with your preferred address appearing instead of preferredaddress@something.something).
    
    
    
    
    
14. Click “Save” to return to the “Rules” window.
    * Make sure that the only rule checked is the one for “Forwarding Rule” .
15. Click “Close”.
    • Forwarding is now enabled for the GroupWise account.
16. Test the forwarding by sending a message from your preferred address to your GroupWise address. It should arrive within 30 minutes. If it does not, disable the rule and confirm your settings.