ITS Helpdesk Problem Submission Form

Information Technology Services

Problem Submission Form

Please provide the following information to submit a problem to the ITS Helpdesk.

Please note: for urgent problems, call the Helpdesk at 815-753-8100.

* indicates a required field. Non-NIU users should enter "none" as necessary.

User Information

LogonID:*
Name:*
Telephone Number:*
E-Mail Address:*
Preferred Contact Method:	Contact via e-mail Contact via telephone
University Classification:*
Department:*

University Location

Building:
Room:

Problem Information

Problem Description:*
(Please include error messages if any are received.)

Problem Environment:*
(Relevant information regarding the system experiencing the problem. For example, operating system [Windows XP], Network connection type [Residence Hall DSL], hardware [Linksys WPCV11 wireless adapter card] or software [Internet Explorer 6.0], web address [webmail.students.niu.edu], recent system changes [installed new service pack], etc.)

Response Priority

Normal - 2 Business days
Important - 1 Business day